Frequently Asked Questions
Discover everything you need to know about our exquisite collections and services.
How long does shipping take for Jawhara Jewellery?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on the destination.
Do you offer a warranty on your jewellery pieces?
Yes, every purchase comes with a 12-month manufacturer warranty covering any defects in materials or craftsmanship.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made or engraved pieces are final sale.
Are your diamonds and gemstones ethically sourced?
Absolutely. Jawhara Jewellery is committed to ethical sourcing, ensuring all our diamonds are conflict-free and compliant with the Kimberley Process.
How can I determine my correct ring size?
You can use our online Ring Size Guide located on each product page, or visit any of our boutique locations for a professional measurement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible buy-now-pay-later options through Tabby and Tamara.